Thursday, July 10, 2008

a credit card conversation

"Hi, my name is --- I am your customer for the card number ---"
[usual identity checking]
"Alright, Sir, thank you for your cooperation. How can I help you?"
"My credit card is broken. I guess the way I put it inside my wallet is responsible for that"
"That's too bad. But can you still use it?"
"Sometimes yes, many times not. And that's why I'm calling you now. Even if it works, it's only after multiple sweeping by the store guys"
"I see"
"So, can I get replacement?"
"Let's see... Yes you can. But your card will expire September. That is... in two months"
"And your point being?"
"For a replacement you're charged 50 thousands rupiahs"
"That's fine. I need the card. I travel a lot"
"Sir..."
"Yes"
"Do you have other credit cards"
"Yes I do. But why is it relevant?"
"Because I think you'd better use them while waiting for the new card in September. That way, you save Rp 50,000"
"Oh, you're suggesting not to use your card in this coming two months?"
"Ugh, yes, sir"
"What if your boss know this?"
"What do you mean?"
"Never mind"
"Sir, if you have another card, why do you want to use our card?"
"Well, for one, I want the points. I want to convert them later to my mileage bank"
"Oh I see. But again, Sir. Just use the other card. You save Rp 50,000"
"Alrite, I have to hang up now"
"Ugh, Sir... may I ask where you work?"
[I told him where]
"Ugh... is there an opening? Vacancy or something? I have an S1 in ...."

7 comments:

Anonymous said...

What is the moral story of this shorr dialogue? I don't still get it.

Aco said...

maybe there is none

Rob Baiton said...

The moral of the story is that everyone is looking to better their lot and be helpful in saving you money :D

Customer service does leave a little to the imagination here! I had a similar experience and ended up having to tell the woman on the other end of the line that it would not matter if it was 100,000, I needed the new card and 100,000 was a small price to pay for peace of my mind.

I don't think that she got it even then!

Aco said...

yes, rob, i was irritated myself :-)

fajrin said...

Ha..ha..ha..i know that trick, giving generosity for somethings, but in this context the CS is "trading" generosity for a vacant position info in your company, right?

mitha_jeep said...

how long does it take to make a new credit card??

time preference everyone??

mitha_jeep said...

how long does it take to make a new credit card??

time preference everyone??