"Hi, my name is --- I am your customer for the card number ---"
[usual identity checking]
"Alright, Sir, thank you for your cooperation. How can I help you?"
"My credit card is broken. I guess the way I put it inside my wallet is responsible for that"
"That's too bad. But can you still use it?"
"Sometimes yes, many times not. And that's why I'm calling you now. Even if it works, it's only after multiple sweeping by the store guys"
"So, can I get replacement?"
"Let's see... Yes you can. But your card will expire September. That is... in two months"
"And your point being?"
"For a replacement you're charged 50 thousands rupiahs"
"That's fine. I need the card. I travel a lot"
"Do you have other credit cards"
"Yes I do. But why is it relevant?"
"Because I think you'd better use them while waiting for the new card in September. That way, you save Rp 50,000"
"Oh, you're suggesting not to use your card in this coming two months?"
"Ugh, yes, sir"
"What if your boss know this?"
"What do you mean?"
"Sir, if you have another card, why do you want to use our card?"
"Well, for one, I want the points. I want to convert them later to my mileage bank"
"Oh I see. But again, Sir. Just use the other card. You save Rp 50,000"
"Alrite, I have to hang up now"
"Ugh, Sir... may I ask where you work?"
[I told him where]
"Ugh... is there an opening? Vacancy or something? I have an S1 in ...."